Return & Refund Policy

The following policies regarding returns and refunds shall be observed;

1. Returns should be made three months before the expiry date stated in the product
2. The product is exactly different from the product ordered.
3. The product is tampered or has expired upon receipt.
4. The product served is not on good condition i.e., does not meet temperature or storage requirements.

Returned item will be subject for quality evaluation within 48 hours upon receipt of the item.

If the reason for return or refund does not meet any of the above conditions, no returns or refund shall be made.

A notification will be sent to the customer once the return or refund has been approved.

Replacements requested due to damaged boxes caused by mishandling of delivery partner couriers shall not be accepted.

All sales are deemed final given the nature of vitamins and supplements.
RBCJ Online Pharmacy will not accept returns unless there is an error on our end.

For any wrong items received, please inform us within seven (7) days of receipt.

The following reasons are not accepted for returns or refund:

1. If the reason for returns or refunds is due to different product packaging.

         We note that manufacturers constantly update their product packaging or the photos online may be enhanced in terms of color. As a result, images on RBCJ Online pharmacy may vary from the item received.

      2. If the seal inside the bottle was detached.

         We note that these products are sealed with plastic covering which ensures the vitamin bottles are not tampered with or opened, however, purchasing these products means customer accept the risk of some cases wherein the glue that attaches the seal inside the bottle melts due to heat while in transit. This may cause the paper seal to detach. Items sealed with plastic whose inside seal detaches, are not accepted for replacement.

Should you have any more concerns please email us at inquiry@rbc-mdc.com